GIGIS will notify the student within three (3) working days upon the knowledge of any of the following:
It does not commence the Course on the Course Commencement Date;
It terminates the Course before the Course Commencement Date;
It does not complete the Course by the Course Completion Date;
It terminates the Course before the Course Completion Date;
It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A within any stipulated timeline set by SSG; or
The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).
GIGIS will provide the Student with alternative course arrangement within seven (7) working days of notifying the Student in writing of the above circumstances that will allow the Student to make a timely and appropriate decision on the alternative arrangements.
Withdrawal during cooling off period
If the Student submits the notice of withdrawal to the School within the cooling-off period of ten (10) days after signing of the contract by both the parties, GIGIS will process the withdrawal within seven (7) working days if the application is through the official withdrawal form with all necessary details.
Withdrawal due to other reasons
If the Student withdraws from the Course for any reason other than those stated in Clause 2.1 of the standard student contract version 4.0, request for withdrawal must reach the school office at least 2 months before the effective date of withdrawal through official withdrawal form given in the School office.
Withdrawal Procedure
Prospective students/ parents of students are briefed on the withdrawal policy during pre-course counselling and online pre-course counselling form is acknowledged by students / parents where it is clearly mentioned that they are oriented on withdrawal policy which is also available in the student handbook.
All requests for Transfer Certificate (TC) or withdrawal must reach the office at least 2 months before the effective date of withdrawal by filling in the form provided by school in its office, failing which two months’ fees will be remitted to the school*.
Any withdrawal notice received after the 5th of the month will not be considered a valid notice for that month. In such cases, the notice will be considered effective starting from the following month, and the subsequent two months will be counted as the notice period.
If the student is below 18 years of age, the parent or guardian’s approval for the withdrawal will be required.
Withdrawal formalities will be completed by the school only upon fulfilment of conditions that include the return of school property and any payment of dues.
The notice of withdrawal is not deemed to be given until written confirmation has been received and acknowledged by the admission office staff.
Withdrawal notice given by the parent/student can be cancelled before the end of two months or before collection of TC.
Upon withdrawal, the school will issue a TC to the student and it serves as a formal intimation that the student has officially withdrawn from school.
For withdrawals, the service target is to complete the process (including assessing and replying to student’s request, change of status of student’s pass, refund made) within 4 weeks or less.
